September 5, 2025
We’re Now ISO 9001 Certified: A Milestone in Quality and Operational Excellence
We are proud to announce that our organization has officially achieved ISO 9001 certification, a globally recognized standard for quality management systems. This milestone reflects our deep commitment to delivering products and services that meet the highest standards of quality, reliability, and customer satisfaction.
ISO 9001 is the world’s most widely adopted framework for Quality Management Systems (QMS), developed by the International Organization for Standardization (ISO). It provides a structured approach to ensuring consistent quality while driving continuous improvement across all areas of an organization.
Why ISO 9001 Matters
ISO 9001 is built on seven core principles that guide organizations toward excellence:
- Customer Focus – Understanding and meeting customer needs.
- Leadership – Establishing a clear vision and direction.
- Engagement of People – Empowering employees at all levels.
- Process Approach – Managing activities as interconnected systems.
- Improvement – Driving continual enhancement.
- Evidence-Based Decision Making – Using data to guide actions.
- Relationship Management – Building strong stakeholder relationships.
By aligning with these principles, we’ve strengthened our internal processes, enhanced team collaboration, and reinforced our commitment to delivering exceptional value to our customers.
“While our industry regulatory requirements only call for ISO 22716 (Good Manufacturing Practices for cosmetics), we chose to aim higher. Achieving ISO 9001 demonstrates our proactive commitment to quality and continuous improvement across all areas of our business.”
— Gabrijela Nikolic, Director QA and Global Regulatory Compliance
Going Beyond Compliance
Our industry mandates compliance with ISO 22716, which governs Good Manufacturing Practices (GMP) for cosmetics. However, we chose to pursue ISO 9001 to go beyond regulatory expectations and establish a culture of excellence that permeates every aspect of our operations.
Achieving this certification required a rigorous, independent evaluation of our systems, processes, and practices. It confirms that our operations meet internationally accepted standards and that we are well-positioned to adapt to the evolving needs of our clients and stakeholders.
This certification is more than a badge—it’s a reflection of our team’s dedication to setting a new benchmark for quality in our industry.
A Team Effort and a Strategic Advantage
This accomplishment is a testament to the hard work, collaboration, and commitment of our entire team. It marks a significant step forward in our journey toward operational excellence and positions us for continued growth and innovation.
We’re excited about what this means for our future—and for our customers. With ISO 9001 certification, we’re not just meeting expectations; we’re exceeding them.